This policy explains when you can get your money back, how to reach us, and what happens if something goes wrong. It is part of our Terms and Conditions.
Short version: if your certificate has not been redeemed, tell us within 7 days and we will refund it. After that, certificates are final sale, but your paid value never expires and we will always help you use it.
1. Unredeemed certificates: 7 day refund window
If you have not redeemed your certificate, you may request a full refund within 7 calendar days of purchase. We will refund to your original payment method.
Email bakodeals@frequencybroadcasting.com with your order number and the reason. Refunds are processed within 3 business days of approval and typically appear on your statement within 5 to 10 business days depending on your bank.
Exceptions. Some deals are marked final sale at the time of purchase because of the merchant's terms, such as event tickets, dated experiences, and limited seating offers. When a deal is final sale, it is clearly labeled on the deal page before you buy.
2. After 7 days
After the 7 day window, certificates are non-refundable. This is what allows us to negotiate the discounts we do.
Your certificate is not lost. The paid value of every Bako Deals certificate never expires. If a promotional value expiration date has passed, the certificate still works for the amount you paid toward that merchant's goods or services at their regular prices.
3. Redeemed certificates
Once a certificate has been redeemed with a merchant, it cannot be refunded by us. If you were unhappy with the goods or services you received, raise it with the merchant first, then tell us at bakodeals@frequencybroadcasting.com. We track merchant performance and will step in where it is warranted.
4. Order cancellations
Orders are fulfilled immediately, so we generally cannot cancel an order after it is placed. Please review your cart before checkout.
If you placed a duplicate order or ordered the wrong deal by mistake, email us the same day and we will do our best to correct it. Where we cannot cancel, the 7 day refund window in Section 1 applies.
5. Damaged, defective, or undeliverable certificates
If your certificate does not arrive, arrives incomplete, or cannot be read or scanned, email bakodeals@frequencybroadcasting.com within 10 days of purchase and we will resend it. If a working replacement is not available, we will offer you a comparable deal or a full refund, your choice.
Check your spam or promotions folder first. Certificates are sent from an address at frequencybroadcasting.com.
6. If a merchant will not honor your certificate
Contact us right away. We will work with the merchant to get it honored. If we cannot, we will refund your paid value regardless of when you purchased.
7. If a merchant closes
If a merchant ceases operations and cannot honor outstanding certificates, contact us. For certificates purchased within the previous twelve months, we will provide a refund of your paid value or a credit of equal value toward another Bako Deals offer, whichever you prefer.
8. Deals picked up at our offices
Some offers are picked up in person at Bako Deals, inside the Frequency Broadcasting offices at 3651 Pegasus Drive, Bakersfield, CA 93308, Monday through Friday, 9:00 AM to 5:00 PM. Bring your order confirmation and a photo ID matching the order.
Before pickup. You may cancel and receive a full refund any time before you collect the item, up to the end of your pickup window.
After pickup. Once an item has been handed over it is final sale, except where it is defective. If an item is defective, bring it back within 7 days with your receipt and we will replace it or refund it.
Missed pickup window. Items must be collected within 30 days of purchase, or by the date shown on the deal page for dated items. We send reminders before your window closes. If an item is still unclaimed 60 days after purchase, we may return it to inventory and issue you store credit for what you paid, valid for one year. Dated, perishable, and final sale items are excluded.
Age restricted items. Valid photo ID is required at pickup. We cannot release the item without it and no refund is owed in that case.
9. Delivery timing
Certificates are delivered digitally, usually within minutes. Delivery can occasionally be delayed by payment verification, merchant setup, or email routing. If your purchase is time sensitive, please buy ahead. We cannot refund for late arrival where the certificate was delivered as designed, but we will always help you get it in hand quickly.
10. Cash value
If the remaining balance on your certificate falls below ten dollars, you may ask the merchant to redeem the remainder in cash, as provided under California law.
11. Chargebacks
If you believe there is a problem with a charge, contact us before disputing it with your bank. We resolve nearly everything within one business day, and a direct request is faster than a chargeback. Accounts with repeated fraudulent chargebacks may be closed.
12. How to reach us
Bako Deals
c/o Frequency Broadcasting, Inc.
3651 Pegasus Drive, Suite 107
Bakersfield, CA 93308
(661) 393-1900
bakodeals@frequencybroadcasting.com
We reply within one business day.